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All items displayed are in stock, however you’ll need to check the colour and size that applies to you.
If the size or colour you are looking for is out of stock and you need help finding similar style options, our Customer Care Team will be happy to help.
Yes, you can purchase e-gift cards online. Please visit our gift cards page to select your amount and your personalised message.
Yes, you can redeem your gift card online. To redeem your gift card, enter your gift card number and PIN in the 'Order Summary' tab at checkout.
If you have any issues, please contact our Customer Care Team.
Yes, some products will come back in stock. Please check back on the site or contact our Customer Care Team to find out about product availability.
Shop from Stockists
Find your nearest stockist by searching your location or postcode in our store locator.
Please check the returns policy on the stockist’s website.
We highly recommend that you contact the stockist’s customer service team to further assist you if you wish to return or exchange your purchase.
We accept Visa, MasterCard, Amex, Google Pay, Apple Pay, Paypal and Shop Pay. Read more on our payment options.
At Jets, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information.
All orders are processed through a secure checkout system provided by Shopify Payments.
Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment service are secure and are handled by Shopify Payments.
Unfortunately, you may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Our delivery timeframe is 2-4 business days with DHL Express.
All UK orders over £200: FREE
All UK orders under £200: £15
Once an order has been placed, no changes can be made.
We recommend contacting our Customer Care Team who will help you get in touch with the shipping carrier to organise a redirect for you.
We accept returns within 30 days of purchase, provided you have the following:
• Proof of purchase (order number)
• Garment/s are in their original condition, with tags and hygiene stickers still attached.
In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.
Please note: Unfortunately we are unable to accept returns or exchanges on our Final Sale items due to change of mind, unless deemed faulty.
£30 Sign Up discount code is applied proportionally across each item purchased and on returning any exclusive discount codes will be forfeited accordingly.
Step 1: Find Your Order Number
- Go to My Account, click on the Returns tab to see your previous orders, and copy the relevant order number.
- If you checked out as a Guest: check the order confirmation that was emailed to you.
Step 2: Open the DHL Returns Portal HERE. Enter your order number and email address or post code.
Step 3: Select the item/s you wish to return and provide a return reason. Choose to have your parcel collected from home (this is a complimentary courier service we offer at no additional cost).
Step 4: Print off your Returns Label and affix to your parcel ready for collection.
Please reach out to our Customer Care Team if:
- You have not received your returns label within 24 hours
- Your post code is not covered in the DHL returns pick-up service
Reach out to DHL directly if you need to reschedule your delivery on 0844 248 0844.
Note: Returns are processed within 5 business days of being received at our warehouse. Please keep your return reference number as this can be used to track your return.
Please check the returns policy on the stockist’s website. We highly recommend that you contact the stockist’s customer service team to further assist you if you wish to return or exchange your purchase.
Refunds will be processed to the original payment method within 5 business days of Jets receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.
Note: Jets cannot be held accountable for banking institution processing timeframes.
Unfortunately, Jets doesn't currently have any physical stores in the UK.
Everyone who joins JETS Australia will receive a £30 off Sign Up Discount Code. Applicable for full price styles only and is valid for 30 days.
Your £30 off Sign Up Discount Code will be available to use 24 hours after registration and will automatically apply when you sign into your account. This is valid for 30 days after signup.
You cannot redeem your discount code once it has expired. We will send you one reminder before the reward expires.
No, discount codes can not be used with other promotions unless stated otherwise on our Terms and Conditions page.