FAQ

JETS Australia swimwear is true to size, though we do recommend checking our size guide.

If you’re still unsure, you can chat to one of our trained fit specialists - our teams will be happy to help you find the style and fit that works for you.

All items displayed are in stock, however you’ll need to check the colour and size that applies to you.

If the size or colour you are looking for is out of stock and you need help finding similar style options, our Customer Care Team will be happy to help.

Yes, you can purchase e-gift cards online. Please visit our gift cards page to select your amount and your personalised message.

Yes, you can redeem your gift card online. To redeem your gift card, enter your gift card number and PIN in the 'Order Summary' tab at checkout.

If you have any issues, please contact our Customer Care Team.

Yes, some products will come back in stock. Please check back on the site or contact our Customer Care Team to find out about product availability.

Find your nearest stockist by searching your location or postcode in our store locator.

Please check the returns policy on the stockist’s website.

We highly recommend that you contact the stockist’s customer service team to further assist you if you wish to return or exchange your purchase.

We accept Visa, MasterCard, Amex, Google Pay, Apple Pay, Paypal and Shop Pay. Read more on our payment options.

At Jets, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information.

All orders are processed through a secure checkout system provided by Shopify Payments.

Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment service are secure and are handled by Shopify Payments.

We currently ship to the following countries: UK, Australia, New Zealand, US and Canada.

If you're not a UK customer, please use the links below to direct you to your local site.

* Australia / New Zealand

* United States / Canada

Unfortunately, you may only ship to one address per order.

If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

Our delivery timeframe is 2-4 business days with DHL Express.

Express shipping on all orders: £15

Once an order has been placed, no changes can be made.

We recommend contacting our Customer Care Team who will help you get in touch with the shipping carrier to organise a redirect for you.

For delivery in time for Christmas please place your order before 12 December 2024 for express delivery. 

We accept returns within 30 days of purchase, provided the following conditions are met:

• Proof of purchase is provided (order number).
• Items are not marked as Final Sale.
• Garment/s are in their original condition, meaning that:
  
  - All tags and hygiene stickers are still attached.
  - Items have not been worn, altered, damaged or washed.
  - In the interests of hygiene, we may decline to accept the return of item/s where it is obvious that this has not been done.
  
• Refunds must be processed to the original payment method.
• A flat processing returns fee of £7.50 applies and will be deducted from your final refund amount. In addition, return refunds do not include any original shipping charges you may have paid, you will be refunded only for the goods returned less your refund processing fee.
• Please note: Discounts are applied proportionally across each item purchased and therefore any discounts applied to returned items will be forfeited accordingly.

Step 1: Find your Order Number.

a. Check your order confirmation email or go to My Account, click on the Returns tab to see your previous orders, and copy the relevant order number.

b. If you checked out as a Guest: check the order confirmation that was emailed to you

Step 2: Open the Refundid Portal here, enter your order number and details and select the items you wish to return.

Step 3:  Choose to have your parcel collected from home (this is a complimentary courier service we offer at no additional cost).

Step 4:  Submit your Returns request. Print off your Returns Label and attach it to your parcel.

We recommend reusing your original order satchel to return your parcel to us.

Returns are processed within 5-10 business days of being received at our warehouse. Please keep your return reference number as this can be used to track your return.

Should you need any further assistance, please reach out to our Customer Care Team who will be more than happy to help you.

Refunds will be processed to the original payment method within 5 business days of Jets receiving the return parcel. Notification will be sent to nominated email address at the time of this transaction.

Note: Jets cannot be held accountable for banking institution processing timeframes.

Unfortunately, Jets doesn't currently have any physical stores in the UK.

Everyone who joins JETS Australia will receive a £30 off Sign Up Discount Code. Applicable for full price styles only and is valid for 30 days.

Yes, the welcome code requires a minimum spend of £50 and is applicable only on Full Price styles. Discount code can not be used in conjunction with any promotions.

Unfortunately, you cannot use your discount code once it has expired.